Deleting your account and data

The short version

You can delete your BizzMate account yourself, at any time, without asking us. It takes effect immediately. There is no grace period, no recycle bin, and no way for us to bring it back afterwards — including if you ask us to.

How to delete it

In the phone app. Open Profile, scroll to Delete account, and follow the confirmation. You will be shown exactly what is about to be deleted before anything happens.

On the web. Go to Settings → Your account → Delete your account. You will be asked to type DELETE and to re-enter your password.

By email. If you have lost access to your account, write to rxalphatech@gmail.com from the address you signed up with. We will verify that it is you and action it within 30 days.

What gets deleted

Your user account and sign-in details, your membership of every business workspace, every device you are signed in on, your notifications and notification settings, your quiet hours, and your conversations with the AI business coach. Your name stops being attached to anything.

If you were the last person in your business's workspace — the usual case for a sole trader — the workspace goes too, and with it every job, customer, quote, invoice, payment record, photo, uploaded document, connected mailbox and chat channel in it. The stored credentials for any mailbox you connected are destroyed at the same time, which stops us reading it from that moment.

What stays, and why

If other people still work in that business, the business's records stay — they belong to the business, not to you. Jobs you were assigned become unassigned, and the comments, quotes and invoices you created keep their content but lose your name. We do this rather than deleting the business's history out from under the people still running it.

Records supporting an issued invoice may be kept for five years where Australian tax law requires it. They are retained for that purpose alone and are not used for anything else.

Ordinary server backups may hold a copy for a short period before they age out on their normal cycle. Nothing is restored from them except to recover from a failure.

When we will not delete it straight away

There is one case we refuse, on purpose. If you are the last remaining admin of a workspace that other people still use, deleting your account would strip their access to work that is still theirs — so we stop and tell you instead. Make someone else an admin, or remove them, and then delete your account. The screen tells you this before you try, not after.

Deleting a connected mailbox without deleting your account

You do not have to close your account to stop us reading your mail. Disconnect the mailbox under Settings → Email connectors. That destroys the stored credentials immediately. Messages already turned into jobs stay, because they are now your business's records — delete those jobs if you want them gone.

Facebook and WhatsApp

If you reached us through a Facebook Page or WhatsApp Business number, Meta can also send us a deletion instruction on your behalf, which we honour automatically. That is a separate, signed callback and it is verified before anything is deleted.

Asking us a question first

If you want to know what we hold about you before deciding, ask at rxalphatech@gmail.com and we will send you a copy. Our privacy policy sets out the rest of how we handle your information.